Letchworth Hall, Letchworth

My stay at the hotel was quite disappointing overall. The room had issues like a cracked ceiling, mouldy carpet with lumps, and curtains that looked like they belonged in a haunted house. The staff were unhelpful and didn't even bother making an effort for my wife's birthday surprise. The lack of basic amenities like a remote control and central heating was frustrating, and navigating through the poorly maintained property was a hassle.

The hotel has potential but needs some updates. The rooms are in need of a refresh and cleaning but are getting some improvements soon. The service provided was generally good with a well-situated room and pleasant staff. The location offers beautiful surroundings, but cleanliness could be better. The dining experience was varied, with good options but at an additional cost. Overall, a decent stay but could be better with some enhancements.

The hotel had clean and comfortable rooms, but the bed could have been better. The service was friendly and accommodating, though there were some issues with computer systems. The location was quiet and pleasant but needed updating. The dining experience offered a wide choice of options. Overall, it was a place of character with both positive and negative aspects.